Shipping policy

1. Digital Products

The products sold on the Les Archives Oubliées website are digital content, primarily provided in PDF format.

No physical products are shipped by post.

The investigation case files are available as digital files or through a download link once the order has been confirmed.

2. No Physical Delivery

No physical delivery is offered on the website.

This means there are:

  • no parcels shipped;

  • no shipping fees;

  • no delivery carrier;

  • no postal delivery times;

  • no tracking number.

All products are delivered digitally.

3. Digital Delivery

Once payment has been confirmed, the customer receives their digital case file in accordance with the delivery method indicated at the time of purchase.

The file or download link may be provided:

  • directly by email;

  • through the order confirmation page;

  • through an access link provided after purchase.

The customer is responsible for ensuring that the email address entered when placing the order is correct.

4. Delivery Time

Digital case files are generally available immediately after the order has been confirmed.

In some cases, a short technical delay may occur due to payment processing, automated email delivery, or the operation of the platform.

If you do not receive your case file within a reasonable period of time, please check:

  • your inbox;

  • your junk mail / spam folder;

  • the email address used when placing the order;

  • your payment confirmation.

5. Delivery Issues

If you do not receive your digital case file or if the download link does not work, you can contact us at the following address:

contact@lesarchivesoubliees.fr

Please include the following information in your message:

  • your name;

  • the email address used for the order;

  • your order number;

  • the case file purchased;

  • a description of the issue encountered.

We will do our best to respond within 24 to 72 business hours.

6. Incorrect Email Address

The customer is responsible for the information provided when placing the order.

If an incorrect email address is entered, Les Archives Oubliées cannot be held responsible for the customer not receiving the digital file.

If you believe you entered an incorrect email address, please contact us as soon as possible at:

contact@lesarchivesoubliees.fr

7. Printing the Case Files

The case files can be viewed directly on a computer, tablet, or smartphone.

Customers may also choose to print them if they wish.

Printing is not provided by Les Archives Oubliées. No printed documents are shipped.

Print quality and appearance may vary depending on the printer, paper, ink, software, and settings used.

8. Shipping Fees

As the products are digital, no shipping fees are charged.

If shipping fees appear by mistake during checkout, please contact us before completing your order.

9. Contact

For any questions regarding access to your case file, receipt of the digital file, or a download issue, you can contact us at:

contact@lesarchivesoubliees.fr

10. Updates

This Shipping Policy may be amended at any time to reflect changes to the website, the products offered, or the digital delivery methods.

Last updated: July 3, 2027