Terms of service
1. Purpose
These Terms of Service are intended to define the conditions governing the use of the Les Archives Oubliées website and the conditions applicable to the purchase of digital products offered on the website.
By browsing the website or placing an order, the user acknowledges that they have read these Terms of Service and accept them without reservation.
The Les Archives Oubliées website offers immersive criminal investigation case files in digital format, primarily as PDF files.
2. Website Identification
The website is published by:
Les Archives Oubliées
Paris, France
Email: contact@lesarchivesoubliees.fr
Company registration in progress.
3. Products Offered
The products sold on the website are digital content.
These include immersive criminal investigation case files designed to be solved at home and which may contain texts, visuals, reports, witness statements, clues, case documents, narrative elements, and PDF files.
No physical products are shipped by post.
The main characteristics of each product are presented on the corresponding product page, including the description, format, estimated duration, access method, and included content.
4. Access to the Website
The website is accessible to any user with internet access.
Les Archives Oubliées makes every effort to ensure continuous access to the website but does not guarantee that the website will be accessible without interruption, errors, or malfunctions.
The website may be temporarily unavailable due to maintenance, updates, technical issues, or events beyond the control of Les Archives Oubliées.
5. Orders
Any order placed on the website implies acceptance of these Terms of Service, the Terms and Conditions of Sale, the Return and Refund Policy, and the Privacy Policy.
The customer is responsible for the accuracy of the information provided when placing the order, particularly their email address.
If an incorrect email address is entered, Les Archives Oubliées cannot be held responsible for the customer failing to receive the digital file.
6. Prices and Payment
Prices are displayed in euros.
Payment is made at the time of ordering using the payment methods available on the website.
The order is considered final once payment has been successfully confirmed.
Les Archives Oubliées reserves the right to modify its prices at any time. The applicable price is the price displayed at the time the order is confirmed.
7. Digital Delivery
As the products are digital, no physical shipment is made.
Once the order has been confirmed, the customer receives access to the digital content or a download link in accordance with the delivery method indicated at the time of purchase.
The customer is advised to check their inbox, junk mail or spam folder, as well as the email address used when placing the order.
In the event of an issue receiving or accessing the file, the customer may contact customer service at:
contact@lesarchivesoubliees.fr
8. Right of Withdrawal
Consumers are generally entitled to a 14-day withdrawal period for distance purchases. However, certain exceptions apply, particularly to digital content supplied immediately where the consumer has given their express consent and acknowledged the loss of their right of withdrawal.
The products offered by Les Archives Oubliées are digital content supplied immediately after purchase.
By confirming their order, the customer acknowledges that the product purchased is digital content and agrees to its immediate availability. Once the digital file has been sent, downloaded, made available, or otherwise rendered accessible, the customer acknowledges that they lose their right of withdrawal.
No refund may therefore be granted once the digital file has been made available, except in the event of a proven technical issue or an error attributable to Les Archives Oubliées.
Further details are provided in the Return and Refund Policy.
9. Use of Content
Content purchased on the website is intended strictly for personal and private use.
The customer agrees not to:
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resell purchased files;
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share the files publicly or free of charge;
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distribute the files online, on social media, on download platforms, or within private groups;
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reproduce, copy, modify, or adapt the content without authorization;
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use the content for commercial purposes without prior written consent.
Any unauthorized use may result in legal action.
10. Intellectual Property
All content available on the Les Archives Oubliées website, as well as the digital files sold, is protected by intellectual property laws.
This includes, in particular, texts, concepts, visuals, logos, graphics, layouts, investigation case files, fictional documents, narrative elements, titles, PDF files, and downloadable materials.
Purchasing a digital product grants the customer only a personal right of use. It does not transfer any intellectual property rights to the customer.
Any unauthorized reproduction, distribution, resale, modification, or exploitation is prohibited.
11. Fictional Nature of the Content
The investigations, characters, locations, events, documents, witness statements, and situations presented in the case files sold by Les Archives Oubliées are works of fiction.
Any resemblance to real or existing persons, places, events, or situations is purely coincidental unless otherwise stated.
The content is provided for entertainment, immersion, and investigation gameplay purposes.
12. Liability
Les Archives Oubliées cannot be held responsible for:
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improper use of the website or purchased files;
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errors in the information provided by the customer;
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delivery issues caused by an incorrect email address;
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technical issues related to the customer’s equipment, software, internet connection, or printer;
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incompatibility with certain devices, software, or personal settings;
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temporary website interruptions beyond its control.
The customer is responsible for ensuring that they have a compatible device capable of opening and reading PDF files.
13. Printing the Files
Some case files may be printed by the customer if they wish.
Printing is not mandatory unless otherwise stated on the relevant product page.
Les Archives Oubliées cannot guarantee the final print quality or appearance, as this depends on the printer, paper, ink, software, and settings used by the customer.
14. Personal Data
As part of the use of the website and the processing of orders, certain personal data may be collected, including the customer’s name, email address, order information, and data necessary for payment processing.
The methods used to collect, use, retain, and protect personal data are detailed in the Privacy Policy.
For any request relating to personal data, the customer may contact:
contact@lesarchivesoubliees.fr
15. Customer Reviews
Customers may be invited to leave a review regarding their experience or the product purchased.
Les Archives Oubliées reserves the right not to publish or to remove any review containing insulting, discriminatory, defamatory, misleading, irrelevant, or unlawful content.
16. External Links
The website may contain links to third-party websites.
Les Archives Oubliées has no control over these websites and cannot be held responsible for their content, operation, or personal data practices.
17. Amendments to the Terms of Service
Les Archives Oubliées reserves the right to amend these Terms of Service at any time in order to reflect changes to the website, the products offered, the business, or applicable regulations.
The applicable Terms of Service are those in force at the time the order is placed.
18. Applicable Law
These Terms of Service are governed by French law.
In the event of a dispute, the customer is encouraged to contact Les Archives Oubliées first in order to seek an amicable resolution.
Contact:
contact@lesarchivesoubliees.fr
19. Updates
Last updated: July 3, 2027