Refund policy

Return and Refund Policy

1. Digital Products

The products sold on the Les Archives Oubliées website are digital PDF files.

No physical products are shipped by post. Once the order has been confirmed, the customer receives access to the digital file or a download link in accordance with the terms indicated at the time of purchase.

2. No Physical Returns

As the products offered are digital files, no physical return is possible.

There is therefore no need to return any product by post.

3. Right of Withdrawal

In accordance with the regulations applicable to distance purchases, consumers are generally entitled to a 14-day withdrawal period. However, certain exceptions apply, particularly to digital content supplied immediately with the consumer’s express consent and acknowledgment that they thereby lose their right of withdrawal.

The case files sold by Les Archives Oubliées are digital content provided in PDF format.

By confirming their order, the customer acknowledges that the product purchased is digital content supplied immediately after purchase. Once the digital file has been made available, downloaded, sent, or otherwise made accessible, the order can no longer be cancelled, returned, or refunded, except in the event of a proven technical issue or an error attributable to Les Archives Oubliées.

4. Cases That May Be Eligible for a Refund

A refund request may be considered in the following cases:

the customer was charged multiple times for the same order;
the digital file was not received and no technical solution could be provided;
the download link does not work despite several attempts;
the file received is corrupted or cannot be opened;
an obvious error was made in the order or in the delivery of the file.

Each request will be reviewed individually.

5. Cases That Are Not Eligible for a Refund

No refund will be granted in the following cases:

the customer changes their mind after receiving or accessing the file;
the customer has downloaded or opened the digital file;
the customer did not enjoy or appreciate the content after purchase;
the customer did not read the product description before placing the order;
the customer purchased the wrong case file by mistake after confirming the order;
the customer experiences a printing issue related to their printer, paper, software, or personal settings.

6. Issues Receiving the File

If you do not receive your case file after purchase, please check:

your inbox;
your junk mail / spam folder;
the email address used when placing the order;
your payment confirmation.

If the issue persists, you can contact us at:

lesarchivesoubliees@hotmail.com

Please include the following information in your message:

your name;
the email address used for the order;
your order number;
the case file purchased;
a description of the issue encountered.

7. Processing Time for Requests

Requests are generally processed within 24 to 72 business hours.

If a refund is approved, it will be issued using the payment method used for the original order. The time required for the refund to appear then depends on the bank or payment provider.