Terms of sale

1. Purpose

These Terms and Conditions of Sale are intended to define the rights and obligations of Les Archives Oubliées and its customers in connection with the sale of digital content offered on the website.

The Les Archives Oubliées website offers immersive criminal investigation case files in digital format, primarily as PDF files.

Any order placed on the website implies full and unconditional acceptance of these Terms and Conditions of Sale.

2. Seller

The website is published by:

Les Archives Oubliées
Paris, France
Email: contact@lesarchivesoubliees.com

Company registration in progress.

3. Products Sold

The products offered for sale are digital content, including immersive criminal investigation case files designed to be solved at home.

Depending on the product purchased, these case files may contain:

  • fictional reports;

  • witness statements;

  • clues;

  • photographs or visual materials;

  • investigation documents;

  • narrative elements;

  • PDF files or associated digital materials.

No physical products are shipped by post.

The essential characteristics of each product are specified on the corresponding product page, including the title, description, format, estimated duration, included content, access method, and price.

4. Prices

Prices are displayed in euros.

Les Archives Oubliées reserves the right to modify its prices at any time. The applicable price is the price displayed on the website at the time the order is confirmed.

No shipping fees are charged, as the products are provided exclusively in digital format.

5. Orders

The customer selects the product they wish to purchase, reviews the contents of their order, provides the requested information, and then proceeds with payment.

Before final confirmation, the customer must verify the accuracy of the information provided, particularly their email address.

The order becomes final once payment has been successfully confirmed.

An order confirmation may be sent to the customer at the email address provided during purchase.

6. Payment

Payment is made online at the time of ordering using the payment methods available on the website.

The order will only be processed once payment has been successfully confirmed.

In the event of a declined payment, payment error, or cancelled transaction, the order will not be confirmed.

7. Digital Delivery

The products sold on the website are delivered digitally.

Once the order has been confirmed, the customer receives access to the digital file or a download link in accordance with the delivery method indicated at the time of purchase.

The file may be accessible:

  • by email;

  • from the order confirmation page;

  • through a download link;

  • or by any other digital method specified on the website.

Case files are generally available immediately after payment has been confirmed.

In the event of a technical delay, the customer is advised to check their inbox, spam or junk folder, the email address used when placing the order, and their payment confirmation.

8. Incorrect Email Address

The customer is responsible for ensuring that the information provided when placing the order is accurate.

If an incorrect email address is entered, Les Archives Oubliées cannot be held responsible for the customer failing to receive the digital file.

If the customer notices an error, they should promptly contact customer service at:

contact@lesarchivesoubliees.fr

9. Right of Withdrawal

In accordance with the regulations applicable to distance purchases, consumers are generally entitled to a 14-day withdrawal period. Certain exceptions apply, particularly to digital content supplied immediately where the consumer has given their express consent and acknowledged the loss of their right of withdrawal.

The products sold by Les Archives Oubliées are digital content provided in PDF format.

By confirming their order, the customer acknowledges that the product purchased is digital content and agrees to its immediate availability. Once the digital file has been sent, downloaded, made available, or otherwise rendered accessible, the customer acknowledges that they lose their right of withdrawal.

No refund may therefore be granted once the digital file has been made available, except in the event of a proven technical issue or an error attributable to Les Archives Oubliées.

Further details are provided in the Return and Refund Policy.

10. Refunds

A refund request may be considered in the following cases:

  • the customer was charged multiple times for the same order;

  • the digital file was not received and no technical solution could be provided;

  • the download link does not work despite several attempts;

  • the file received is corrupted or cannot be opened;

  • an obvious error was made in the order or delivery of the file.

No refund will be granted in the following cases:

  • the customer changes their mind after receiving or accessing the file;

  • the customer has downloaded or opened the digital file;

  • the customer did not enjoy or appreciate the content after purchase;

  • the customer did not read the product description before placing the order;

  • the customer experiences a printing issue related to their own equipment or software.

Each request will be reviewed individually.

11. Use of Purchased Content

Content purchased on the website is intended strictly for personal and private use.

The customer agrees not to:

  • resell purchased files;

  • share the files publicly or free of charge;

  • distribute the files online, on social media, on download platforms, or within private groups;

  • reproduce, copy, modify, or adapt the content without authorization;

  • use the content for commercial purposes without prior written consent.

Any unauthorized use may result in legal action.

12. Intellectual Property

All content offered on the Les Archives Oubliées website is protected by intellectual property laws.

This includes, in particular, texts, concepts, visuals, logos, graphics, layouts, fictional documents, investigation case files, PDF files, narrative elements, and downloadable materials.

Purchasing a digital product grants the customer only a personal right of use. It does not transfer any intellectual property rights.

Any unauthorized reproduction, distribution, resale, modification, or exploitation is prohibited.

13. Fictional Nature of the Content

The investigations, characters, locations, events, witness statements, documents, and situations presented in the case files sold by Les Archives Oubliées are works of fiction.

Any resemblance to real or existing persons, places, events, or situations is purely coincidental unless otherwise stated.

The content is provided for entertainment, immersive experiences, and investigation gameplay purposes.

14. Printing the Files

The case files may be viewed on a computer, tablet, or smartphone.

Customers may also choose to print them if they wish.

Printing is not provided by Les Archives Oubliées. No printed documents are shipped.

The final print appearance may vary depending on the printer, paper, ink, software, and settings used by the customer.

15. Liability

Les Archives Oubliées cannot be held responsible for:

  • improper use of the website or purchased files;

  • errors in the information provided by the customer;

  • delivery issues caused by an incorrect email address;

  • technical issues related to the customer’s equipment, software, internet connection, or printer;

  • incompatibility with certain devices, software, or personal settings;

  • temporary website interruptions beyond its control.

The customer is responsible for ensuring that they have a compatible device capable of opening and reading PDF files.

16. Personal Data

As part of the order processing process, Les Archives Oubliées may collect certain personal data, including the customer’s name, email address, order information, and data necessary for payment processing.

The methods used to collect, use, retain, and protect personal data are detailed in the Privacy Policy.

For any request relating to personal data, the customer may contact:

contact@lesarchivesoubliees.fr

17. Customer Service

For any questions regarding an order, digital file, download, or technical issue, the customer may contact customer service at:

contact@lesarchivesoubliees.fr

Please include the following information in the message:

  • the name used when placing the order;

  • the email address used for the order;

  • the order number;

  • the product purchased;

  • a description of the issue encountered.

Requests are generally processed within 24 to 72 business hours.

18. Force Majeure

Les Archives Oubliées cannot be held responsible for any failure or delay in the performance of its obligations resulting from an event beyond its control, including technical failures, service interruptions, cyberattacks, hosting issues, natural disasters, exceptional events, or any event recognized as force majeure under French law.

19. Disputes

In the event of a dispute, the customer is encouraged to contact Les Archives Oubliées first in order to seek an amicable resolution.

Contact:

contact@lesarchivesoubliees.fr

If no amicable solution can be reached, the dispute may be submitted to the competent courts in accordance with French law.

20. Amendments to the Terms and Conditions of Sale

Les Archives Oubliées reserves the right to amend these Terms and Conditions of Sale at any time in order to reflect changes to the website, the products offered, the business, or applicable regulations.

The applicable Terms and Conditions of Sale are those in force at the time the order is placed.

21. Updates

Last updated: July 3, 2027